Terms & Conditions

These Terms and Conditions govern purchases made by individuals for custom-made garments from Highland Outfitters. This includes garments tailored to specific measurements and preferences.

Customers are required to make full payment before production begins, as stated in the proforma invoice. This payment covers the costs of materials and preparation for both in-person and remote orders. Shipping costs, determined separately, are also included in the full payment for remote orders.

Customers providing their own fabric do not need to pay a deposit. However, Highland Outfitters is not liable for any defects in the provided material.

Customers are responsible for ensuring the accuracy of their measurements, especially when self-measuring. Highland Outfitters will strive to ensure a proper fit based on these measurements, with any issues to be reported within 30 days of delivery.

If a customer's measurements change significantly before the garment is completed, they are still responsible for the remaining balance and any alteration costs.

No refunds or cancellations are accepted based on customization choices. If chosen fabric is unavailable, alternatives will be offered, or the order can be delayed until the original fabric is restocked.

These Terms and Conditions aim to clarify the rights and responsibilities of both customers and Highland Outfitters regarding custom-made garment purchases, ensuring transparency and a smooth process for all parties involved.